Returns Policy


You have the legal right to cancel an order within 14 days of it being placed. Once goods are dispatched to you, your rights are as below. Please read in its entirety.


Stock items may be returned to us at the customer's expense, provided they are complete, undamaged and are in their original packaging. This packaging must be unopened and undamaged.


To make a return for a stock item we must be notified via email to within 14 days of receipt of goods, or no return will be accepted and no refund issued. We may require you to provide proof of purchase.


Refunds will be issued within 14 days of our receiving the goods back in satisfactory condition. We recommend that the customer returns goods using an insured service appropriate to the value of the goods, with proof of delivery and dispatch. We cannot be held liable for returned goods which go missing or are damaged in transit.


If returned goods are found to be damaged or incomplete, we will only return them to the customer at their own expense.


Items which are bespoke, made to order or which have been personalised or modified at the customer's instruction are not returnable, provided they are in working order, are fit for purpose and as described. 


If you are unclear as to your statutory rights with regards to items purchased online, please refer to the link below for further information.

This does not affect your statutory rights.

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