Returns

Returns policy.

Under British law you have up to fourteen days to notify us if you would like to return goods for any reason, and you will receive a full refund within fourteen days of their return to us subject to inspection. Returns of correct and faultless goods will not be accepted outside of this time frame. Right to return does not apply to bespoke or made to order items, provided they are supplied correctly and free of faults.

Provided the goods are correct and not faulty we will require that the customer returns all goods to us at their cost and using a “signed for” service. We cannot take any responsibility for returned goods lost in transit and would encourage you to obtain proof of dispatch in case you need to raise a dispute with your courier.

All returned goods must be in their original and undamaged packaging, save in the case of a product being found to be faulty.

For a full list of your legal rights, please follow the link below to the government’s website.

https://www.gov.uk/accepting-returns-and-giving-refunds

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For every door. Every building. Every home.

At JEB Supplies we’ve learned to value the little things. Whether it’s making sure your door handles sit nicely in the hand, providing window and door hardware in beautiful matching finishes,

or ensuring your fire door closer has been tested to the correct standards, we want to help you overcome every hardware challenge and be delighted with the results.

As Cornwall’s specialist fire door hardware supplier we have the knowledge and experience to specify for fire door ironmongery in public and private buildings as well as homes, apartments, hotels, houses of multiple occupancy (HMOs), and more, but we care about more than ticking boxes. With access to hardware from the likes of Carlisle Brass, M Marcus, Karcher Design, Kirkpatrick and many more we can help you bring out your home’s personality, whatever the design or period.

We set out to satisfy the building inspector and delight the end user, and we’re keeping that ethos from our brick and mortar stores as we reach out online. Whether you’re a designer, homeowner, builder or architect, JEB Supplies is in your corner.

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